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VIRCLE

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Welcome to Vircle
@ Visa

Dear Parents, Welcome to Vircle.

This guide site provides you with all the required information to activate your child's VISA prepaid card and get your child going cashless.

Congratulations on receiving your Vircle VISA prepaid card!

First thing you need to do is activate your Vircle VISA card. Here's how:

1. Login to your Vircle app.

2. Tap on your child's profile page.

3. Tap on “Manage Card”

4. Select “VISA Card”.

5. Select “Activate Card”.

6. Scan card or enter card details.

7. Create ATM and Spending PIN.

 

Please note: To activate contactless payments, make your first purchase using Chip & PIN.

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Give Allowance Instantly

Manage allowances for all your children from a single app and full parental oversight.

Simple click on child profile and select transfer money.

What if my child loses his/her Vircle VISA card?

If your child has lost her card, do not panic. Follow these steps: 

1. Freeze your card while you confirm that your card is lost. 
2. If it is indeed lost, please proceed to “Manage Card” and tap on “Lost Card” in the app. 
3. Your existing card will be permanently blocked.  
4. Payment of RM10 will be deducted from your wallet. 
5. Confirm the shipping address for your new card. 
6. Once a card is permanently blocked, the process cannot be reversed. If you should find your lost card again, please destroy it.  
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Get Support 

For us to to be effective to help you, we 1st request you to look at the FAQ quick links, common problems to see if you can find an answer to your queries. If you are unable to, please reach out to our support teams:

 

Customer Care :

Please WhatsApp us at +6011 11176000 . 

This is a CHAT ONLY line ( click to chat now ) - Mon - Fri (9AM to 5PM)

 

Email Support : support@vircle.com