Question 1

Does my Child need to register for Vircle? - NO

Accepted Answer

Vircle App registration is ONLY for parents. A child does not need to register for Vircle, instead, they will be given payment cards (School card or Visa prepaid card) which is linked to the Vircle Parent account.

A parent may enable and activate a child login account for each child here - https://www.vircle.com/child-login

Question 2

How do I sign up for Vircle?

Accepted Answer

If you're a parent or a guardian who will be the Primary Accountholder who funds your children's Vircle cards, follow these quick steps to get started:
 
Start your family Vircle account in just a few steps:

Sign up for a Parent Account: 
Download the Vircle app from Google Playstore, Apple AppStore or Huawei AppGallery and register for a Parent account. Steps to do so here - https://www.vircle.com/register-parent-account

You must reside in Malaysia with a valid mobile number and of age 18 and above to be a principal account holder in Vircle.

Adding your child:
 You can manage up to 5 children on your Parent Account. Each child you add will automatically be a supplementary account holder under your Vircle principal account. Steps to do so here - https://www.vircle.com/add-child

Verifying your identity: 
We currently need your name, email address, IC number or passport to issue you with a basic wallet. In order to apply for a Vircle VISA card, you will need to complete the ID verification and premium wallet upgrade process before your child can be issued a Vircle VISA card.

Setting up your Parent’s Wallet:
The Parent's Wallet is a virtual wallet where you can load money from your bank account or credit/debit card. The money you load is yours, and after registering your child dependants, you may provide cash allowance to your child's card whenever, wherever. Steps to do so here - https://www.vircle.com/add-funds

Question 3

What is Allowance Given, Available Balance and Parent Wallet?

Accepted Answer

Parent Wallet: This is where all your top up money goes. It's safe and secure and your child has NO direct access to the money you have in parent wallet.

Allowance Given: Whenever you approve an allowance for your child to spend, the amount is set aside in the allowance given bucket. This money still sits with you but your child has permission to use it. If you decide to set an allowance with an expiry date, the amount automatically reduces in allowance given and money goes back to Parent Wallet Available Balance upon its due date.

Available Balance: Available balance in the parent dashboard is a summary of how much money from your ewallet you can still allocate to your family or children. 
 
For example, you have RM1,000 loaded into your parent eWallet. You have allocated RM200 to your children. Thus, your Available Balance will show RM800.

Question 4

What can my child do with the Vircle cards?

Accepted Answer

Vircle is a unique multi-user family wallet that allows a child to have 2 cards:
 
1) The Vircle School Cashless Card - Available at over 24 Vircle certified schools in Malaysia. The Vircle school card can be used at any Vircle certified schools across all stored in school and linked to the schools (external bookstores etc)
 
2) The Vircle Prepaid Visa Card - This card will give your child access with parental oversight to over 70M VISA merchants worldwide. You as a parent have full control and oversight on where, when and how your children can spend.

Question 5

Will Vircle work on my phone? What are the technical requirements?

Accepted Answer

The Vircle app is compatible with Apple and Google-certified Android phones and devices!

iOS
To download the app on your iPhone, you'll need an Apple iPhone 8 or a newer device running iOS 12 or above. You can access the Vircle App from your Apple App Store.

Android  
To download the app, you'll need an Android Smartphone running version 8.1 or later. Vircle can be downloaded from your Google Play store or Huawei AppGallery.

Question 6

I have downloaded and registered for a parent account, what next?

Accepted Answer

Congratulations. You now have a parent account with Vircle. Here is what we suggest you do next:

1 - Add your children - https://www.vircle.com/add-child 
2 - Select a cashless service to link your child's account.
3 - Familiarize with how to give allowance to your children - https://www.vircle.com/add-funds 
4 - Get acquainted with Vircle Savings (https://www.vircle.com/saving) and Missions (https://www.vircle.com/mission) features.
5 - Start nurturing financially smart children.

Question 7

What are the eWallet limits of Vircle?

Accepted Answer

Your Basic account setup gives you ;
eWallet size of RM 4,999
Monthly family spend limit of RM 4,999
Usage within the schooling environment only

Monthly eWallet top up limits
Credit/Debit Cards : MYR 1,000 per month
FPX/Online Banking : RM 4,999

Upgrade eWallet to Premium & you get :
eWallet size of RM 10,000
Monthly family spend limit of  RM 120,000
Issue VISA prepaid card to children with the Vircle Club Subscription

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