Question 1

What is the Vircle Student PA Insurance?

Accepted Answer

The Vircle Student PA Insurance is a Personal Accident coverage plan for students that offers protection in the event of accidental injury, permanent disablement, or death. It is designed to provide financial assistance and support to families when unforeseen accidents happen to their children during school activities or daily life.

This insurance product is underwritten by Allianz General Insurance Company (Malaysia) Berhad  200601015674 (735426-V), a general insurer licensed under the Financial Services Act 2013 and regulated by Bank Negara Malaysia

Question 2

Retail Investor

Accepted Answer

Neither an Angel Investor nor a Sophisticated Investor

Annual Investment Limit
 • ﻿﻿Up to RM10,000 per issuer per year
 • ﻿﻿Up to RM50,000 in total per year

Question 3

What is Vircle Club with CelcomDigi Postpaid?

Accepted Answer

Vircle Club is a family-finance membership that helps parents teach kids to earn, spend and save responsibly — with a child-safe Visa Prepaid Card and real-time parental controls.
Through CelcomDigi Postpaid, parents can now subscribe to Vircle Club easily as a monthly add-on to their existing CelcomDigi plan.

Question 4

What is Vircle Club and why do I need to join it?

Accepted Answer

Vircle Club is an exclusive membership offered by Vircle, providing parents and children with access to a suite of benefits and privileges. By joining the Vircle Club, you can enjoy benefits such as:
1. Access to Features: Members gain access to all Vircle app features, including Parental Controls, Savings and Missions.
2. VISA Prepaid Card: Depending on the plan, members receive a Vircle Basic or Limited Edition VISA Prepaid Card, with delivery included.
3. Rewards: Members receive Vircle Rewards vouchers, which can be used for various benefits (up to RM880 in value).
4. International access: Spend and pay using the Vircle Visa Prepaid card anywhere in the world.

Question 5

What is Vircle SchoolPay?

Accepted Answer

Vircle SchoolPay is a convenient and flexible payment solution that allows parents to pay school fees using their credit card. Parents can choose between one-off payments or split their payments into 6 or 12 monthly installments. With Vircle SchoolPay, you can manage your finances better, earn credit card rewards, and avoid the hassle of physically visiting the school to make payments.

Question 6

What is Vircle Club and why do I need to join it?

Accepted Answer

Vircle Club is an exclusive membership offered by Vircle, providing parents and children with access to a suite of benefits and privileges. By joining the Vircle Club, you can enjoy benefits such as:
1. Access to Features: Members gain access to all Vircle app features, including Parental Controls, Savings and Missions.
2. VISA Prepaid Card: Depending on the plan, members receive a Vircle Basic or Limited Edition VISA Prepaid Card, with delivery included.
3. Rewards: Members receive Vircle Rewards vouchers, which can be used for various benefits (up to RM880 in value).
4. International access: Spend and pay using the Vircle Visa Prepaid card anywhere in the world.

Question 7

How is Vircle VISA different from a traditional debit card?

Accepted Answer

The Vircle VISA prepaid card is built to help parents raise money-smart kids safely.

Vircle is the first family E-wallet allowing families to manage financial needs of all children in one app. The Vircle VISA card is prepaid, children only spend allowances you give and can’t run into credit. They will always spend within budget.

Parents have the ability to give their children allowances and get full transparency on when & where their child spends. This helps parents teach their child how they can better manage their money.

With Vircle VISA, your child can learn to Earn, Spend, and Save all in one app and a card.

Vircle Club membership plan features include: 
- A prepaid card for kids to make payments anywhere VISA is accepted  
- Spend online, at-store at any VISA accepted stores worldwide 
- Withdraw from any VISA-supporting ATM  
- A dashboard for parents to monitor your kids' spending history  
- Vircle savings, goal creations and auto-save  
- Assign tasks and rewards for your child

Question 8

How do I get a Vircle VISA card for my child?

Accepted Answer

The Vircle VISA Card is exclusively available to Vircle Club (https://www.vircle.com/vircle-club)members.
To obtain a Vircle Club membership for your child, visit this page.(https://www.vircle.com/vc-checkout) After purchasing the membership, please allow 7-14 working days for your Vircle Visa Card to arrive.

Once your card arrives, follow these steps to link and activate it:
1. Register for a parent account: Click here for instructions.(https://www.vircle.com/register-parent-account)
2. Upgrade your Vircle Wallet.
3. Add your child as a supplementary user: Instructions here.(https://www.vircle.com/add-child)
4. Go to your child’s profile page and select “Manage Cards.”
5. Link your card: If you already have a Vircle Visa Card, tap “Link Now.” If you don’t have one yet, tap “Apply for VISA Prepaid Card.”
6. Success! Your Vircle Visa Card is now activated and ready to use.

Note: To activate the payWave feature, your first in-store payment must be made using chip and PIN.

Question 9

Is there a minimum age to have a Vircle VISA Card?

Accepted Answer

Vircle is built for families and raising money-smart kids. There is no minimum age to sign up for Vircle Club Member and obtain a Vircle VISA Card, however, we recommend starting your children in their financial literacy journey from the age of 7.

Question 10

What is Vircle Club and why do I need to join it?

Accepted Answer

Vircle Club is an exclusive membership offered by Vircle, providing parents and children with access to a suite of benefits and privileges. By joining the Vircle Club, you can enjoy benefits such as:
1. Access to Features: Members gain access to all Vircle app features, including Parental Controls, Savings and Missions.
2. VISA Prepaid Card: Depending on the plan, members receive a Vircle Basic or Limited Edition VISA Prepaid Card, with delivery included.
3. Rewards: Members receive Vircle Rewards vouchers, which can be used for various benefits (up to RM880 in value).
4. International access: Spend and pay using the Vircle Visa Prepaid card anywhere in the world.

Question 11

Is Vircle regulated by Bank Negara?

Accepted Answer

Yes. Vircle is fully regulated under the Bank Negara Malaysia's Financial Services act as a e-money service operating under Principal license of Fass Payment Solutions Sdn Bhd.

Vircle employs the same bank-grade security protocols as other E-wallet providers in Malaysia. Additionally, as Malaysia's first Parental Oversight Payment service, Vircle offers multiple controls and safety features to protect your child's payment card and the Parent Wallet.

Question 12

How can parents purchase the Student PA Insurance?

Accepted Answer

Parents can purchase the Student PA Insurance directly via the Vircle app. The policy details and coverage options will be displayed clearly before purchase, allowing parents to review and confirm their selection.

Question 13

How do I get the Vircle Club add-on?

Accepted Answer

Simply log in to your CelcomDigi app and look for the Vircle Club add-on under ‘Shop’ -> ‘Lifestyle’

Question 14

Who is eligible to use Vircle SchoolPay?

Accepted Answer

Vircle SchoolPay is designed for parents whose schools does not have online card payments readily available for school fees payments.

To use Vircle SchoolPay, you must meet the following eligibility criteria:
1. You must have a registered Vircle account.
2. Your child must attend a school partnered with Vircle.
3. You must upload a valid invoice issued by the school.
4. The invoice must have at least 7 working days of validity before the due date.

Question 15

Angel Investor

Accepted Answer

• Net personal assets > RM3 million (or equivalent in foreign currencies)
 • ﻿﻿OR annual income ≥ RM180,000 (individual)
 • ﻿﻿OR ≥ RM250,000 (joint with spouse)

Annual Investment Limit 
Up to RM500,000 per year

Question 16

Is Vircle regulated by Bank Negara?

Accepted Answer

Yes. Vircle is fully regulated under the Bank Negara Malaysia's Financial Services act as a e-money service operating under Principal license of Fass Payment Solutions Sdn Bhd.

Vircle employs the same bank-grade security protocols as other E-wallet providers in Malaysia. Additionally, as Malaysia's first Parental Oversight Payment service, Vircle offers multiple controls and safety features to protect your child's payment card and the Parent Wallet.

Question 17

I am already using Touch'n Go E-wallet, Grabpay, etc for my kids. Why should I use Vircle?

Accepted Answer

Vircle is made specifically for kids. Unlike other payment methods & E-wallets, Vircle lets parents have full control & visibility over their child's financial behaviors ensuring that your child can learn about money & finance in a safe environment from a young age.

This also means that you can overcome common issues traditional parents face when it comes to managing their child's finances such as:
 • ❌ Children overspending
 • ❌ Children purchasing prohibited items
 • ❌ Children not understanding the value and hardship of money
 • And more

Question 18

I am already using Touch'n Go E-wallet, Grabpay, etc for my kids. Why should I use Vircle?

Accepted Answer

Vircle is made specifically for kids. Unlike other payment methods & E-wallets, Vircle lets parents have full control & visibility over their child's financial behaviors ensuring that your child can learn about money & finance in a safe environment from a young age.

This also means that you can overcome common issues traditional parents face when it comes to managing their child's finances such as:
 • ❌ Children overspending
 • ❌ Children purchasing prohibited items
 • ❌ Children not understanding the value and hardship of money
 • And more

Question 19

Can the Student PA Insurance be purchased with funds in the child’s Vircle account?

Accepted Answer

No. The purchase of the Student PA Insurance must be made using the parent’s wallet within the Vircle app. You will not be able to make an in-app purchase or payment using your child’s account balance.

Question 20

What credit cards are eligible to be used for Vircle SchoolPay?

Accepted Answer

For Non-Instalment, One-Off Payments:
Vircle SchoolPay accepts most major credit cards with VISA & Mastercard Brands, including those cards issued by local Malaysian banks and overseas banks. Parents with international credit cards from overseas banks can use them to make payments, provided the card supports online transactions, and their respective home country banks supports secure online transactions such as Visa 3D Secure or Mastercard MSOS. Some banks may impose restrictions or require additional verification for cross-border payments, so we recommend checking with your card issuer for any limitations.

For Instalment Payments:
Payment of school fees via 6 and 12 months credit card instalments is only available to credit cards issued by the following Malaysian banks:
1. Maybank
2. AmBank
3. OCBC Bank
4. RHB
5. HSBC (Visa card only)
6. Standard Chartered (Visa card only)

Question 21

How do I get a Vircle VISA card for my child?

Accepted Answer

Before proceeding to register your child for a Vircle VISA card, you need to complete the following:

1. Register for a parent account. Steps to do so here - https://www.vircle.com/register-parent-account (https://www.vircle.com/register-parent-account)
2. Complete premium wallet upgrade from top-up screen. 
3. Add your child as a supplementary user. Steps to do so here - https://www.vircle.com/add-child (https://www.vircle.com/add-child)

After the steps above are done, let's begin! To register your child for a Vircle VISA card, follow the steps below: 
1. From your child’s profile page, select “Manage Cards”. 
2. Tap on “Apply for VISA Prepaid Card”. 
3. Tap on “Select Card & Subscription Type”. 
4. Fill in your child’s preferred cardholder name (max. 16 characters) 
5. Select the payment plan (monthly or annual) 
6. Fill in your shipping address. 
7. Tap on confirm. Your card fee will be deducted from your wallet and you will be issued a virtual card on the spot as we work on a physical card to be shipped to you.

Question 22

Who charges me — CelcomDigi or Vircle?

Accepted Answer

The monthly subscription fee appears in your CelcomDigi Postpaid bill.
All card use, app controls and child accounts are managed directly through Vircle.

Question 23

Sophisticated Investor

Accepted Answer

Individuals:
- Net personal/joint assets > RM3 million (excluding primary residence)
- OR annual income > RM300,000
- Companies - Net Assets > RM10 million

Annual investment Limit 
- No Investment Limit

Question 24

I am already using Touch'n Go E-wallet, Grabpay, etc for my kids. Why should I use Vircle?

Accepted Answer

Vircle is made specifically for kids. Unlike other payment methods & E-wallets, Vircle lets parents have full control & visibility over their child's financial behaviors ensuring that your child can learn about money & finance in a safe environment from a young age.

This also means that you can overcome common issues traditional parents face when it comes to managing their child's finances such as:
 • ❌ Children overspending
 • ❌ Children purchasing prohibited items
 • ❌ Children not understanding the value and hardship of money
 • And more

Question 25

Who is the insurance provider for this Student PA Insurance?

Accepted Answer

This Student PA Insurance is underwritten by Allianz General Insurance Company (Malaysia) Berhad.

Question 26

My child does not have a phone, can they use Vircle?

Accepted Answer

No, your child does NOT need a phone. Your child only needs the Vircle Visa Card and you as a parent can give pocket money, monitor spending, control spendings, & more via the Vircle App.

Question 27

My child does not have a phone, can they use Vircle?

Accepted Answer

No, your child does NOT need a phone. Your child only needs the Vircle Visa Card and you as a parent can give pocket money, monitor spending, control spendings, & more via the Vircle App.

Question 28

What is the maximum wallet size for Vircle VISA prepaid card?

Accepted Answer

The maximum wallet size that a user can hold at any time for Vircle VISA prepaid card is RM 10,000 and no transaction may exceed this amount.

Question 29

Why do I need to pay the full amount when I selected an instalment plan?

Accepted Answer

When you select an instalment plan, your bank will first process the full amount as a temporary charge. Within 3–5 working days, it will be converted into monthly instalments based on your selected plan. This process is handled entirely by the bank, so no extra steps are needed on your end.

Question 30

Do I need to download the Vircle app?

Accepted Answer

Yes. After subscribing to Vircle Club as an add-on through your CelcomDigi account, be sure to download the Vircle app from any major app stores. 
The app is where you’ll complete e-KYC, activate your child’s Visa card, set spending categories, and all the great perks that Vircle Club comes with!

Question 31

Is Vircle regulated by Bank Negara?

Accepted Answer

Yes. Vircle is fully regulated under the Bank Negara Malaysia's Financial Services act as a e-money service operating under Principal license of Fass Payment Solutions Sdn Bhd.

Vircle employs the same bank-grade security protocols as other E-wallet providers in Malaysia. Additionally, as Malaysia's first Parental Oversight Payment service, Vircle offers multiple controls and safety features to protect your child's payment card and the Parent Wallet.

Question 32

Can I cancel or get a refund after purchasing the policy?

Accepted Answer

Once payment has been made and the policy is issued, cancellation and refunds are subject to the policy terms contained in the policy wording. You may refer to Allianz Student PA Policy Wording (https://www.allianz.com.my/content/dam/onemarketing/azmb/wwwallianzcommy/product-document/StudentPA_PW_ENG.pdf)and Allianz Student PA PDS (https://www.allianz.com.my/content/dam/onemarketing/azmb/wwwallianzcommy/personal/life-health-and-savings/personal-accident/allianz-student-personal-accident/PDS_StudentPA_ENG_AZ1024.pdf) for details.

Question 33

How can I control my child's spendings using Vircle?

Accepted Answer

Vircle provides parents with card controls to manage their children's spending via the Vircle App, this  includes security settings, daily spending limit adjustments, spending categories controls, & more.
For example, parents can limit their child's card to spend on Food & Beverages only, and block spending on items like alcohol and tobacco.

Question 34

What part does CelcomDigi handle?

Accepted Answer

CelcomDigi makes it easy for its Postpaid customers to discover, subscribe and pay for Vircle Club.
CelcomDigi does not handle your funds or card data — those are managed securely by Vircle with licensed E-Money and Visa Prepaid Card Issuer Fass Payment Solutions Sdn Bhd (Fasspay).

Question 35

Is Vircle similar to a Debit/Credit Card?

Accepted Answer

No, Vircle Visa Card is a Prepaid Card which is different from the traditional Debit/Credit Cards.

What is the difference? Prepaid Cards are not linked to any bank account(s) and thus, it requires you to top-up cash balances in order to start spending.

In short, they are quite similar to Touch'n Go Cards which most Malaysians are familiar but with extra features made specifically for kids!

Question 36

Can I earn rewards or cashback on my credit card for payments made via Vircle SchoolPay?

Accepted Answer

Yes, you can! Payments made through Vircle SchoolPay are processed as credit card transactions. You are eligible to earn rewards like cashback, points, or miles depending on your specific credit card’s rewards program.

With Vircle’s 0% interest installment plans, you can spread your payments while still enjoying your credit card benefits.

Please refer to your individual card issuer for specific rewards. For reference, payments made via Vircle SchoolPay are categorized under the MCC code for Education Services.

Question 37

What is the daily and monthly transaction limit?

Accepted Answer

Vircle VISA prepaid cards have a daily transaction limit of RM10,000.00 while the monthly transaction limit is RM120,000.00.

Question 38

How can I control my child's spendings using Vircle?

Accepted Answer

Vircle provides parents with card controls to manage their children's spending via the Vircle App, this  includes security settings, daily spending limit adjustments, spending categories controls, & more.
For example, parents can limit their child's card to spend on Food & Beverages only, and block spending on items like alcohol and tobacco.

Question 39

At What Age Can My Child Use the Vircle Visa Card?

Accepted Answer

Children can start using the Vircle Visa Card as early as 7 years old, encouraging financial responsibility under parental supervision. This early introduction helps promote financial literacy and nurtures healthy spending habits from a young age.

Question 40

Is Vircle similar to a Debit/Credit Card?

Accepted Answer

No, Vircle Visa Card is a Prepaid Card which is different from the traditional Debit/Credit Cards.

What is the difference? Prepaid Cards are not linked to any bank account(s) and thus, it requires you to top-up cash balances in order to start spending.

In short, they are quite similar to Touch'n Go Cards which most Malaysians are familiar but with extra features made specifically for kids!

Question 41

How long does it take for my child's prepaid Visa card to arrive?

Accepted Answer

Your child’s Vircle VISA prepaid card will arrive within 14 business days at your doorstep!

Question 42

I’m a CelcomDigi customer — can I use Vircle Club for more than one child?

Accepted Answer

Yes! Each parent account can add up to 5 child profiles and cards within the Vircle app. Each additional child membership can be managed under your Vircle account.

Question 43

Is Vircle similar to a Debit/Credit Card?

Accepted Answer

No, Vircle Visa Card is a Prepaid Card which is different from the traditional Debit/Credit Cards.

What is the difference? Prepaid Cards are not linked to any bank account(s) and thus, it requires you to top-up cash balances in order to start spending.

In short, they are quite similar to Touch'n Go Cards which most Malaysians are familiar but with extra features made specifically for kids!

Question 44

What happens after I successfully purchase the insurance?

Accepted Answer

You will receive a confirmation of cover message and email from VIRCLE. The policy details, coverage amount, and effective date will be visible within your Vircle account dashboard under “My Policies” within the VIRCLE app. As this coverage comes under a Group Policy issued to Debit Circles Sdn. Bhd. (Vircle), no individual policy certificate will be issued.

Question 45

How long does it take for my payment to be processed?

Accepted Answer

The payment process involves two steps:
1. Invoice Approval and Payment Link Generation: Once you submit your application, our team will review and approve the invoice, you will then receive a payment link to complete the payment within 2 working days. The payment link will be valid for 48 hours only. If the payment link has expired, please contact our customer care via WhatsApp at +601111176000 (https://wa.me/601111176000)
2. Payment Processing: After you complete the payment using the link provided, it will take 3 working days for the payment to be processed and reflected with your school for one-off payments. For instalments, payout to schools will take place after 7 working days for all banks.

You will receive updates via email throughout the process to keep you informed.

Question 46

Is there a minimum or maximum amount I can pay through Vircle SchoolPay?

Accepted Answer

Minimum Amounts:
The minimum payment amount varies by service type:
 • One-off payment: RM500
 • 6-month instalment: RM500
 • 12-month instalment: RM1,000

Maximum Amount:
The maximum amount depends on the credit limit of your card and the total fee stated on your invoice. Vircle does not allow payment that exceeds the total amount on your school invoice.

Please contact Vircle support if you have concerns about specific amounts.

Question 47

Is Vircle regulated by Bank Negara Malaysia?

Accepted Answer

The Vircle app and Visa Prepaid Card is issued by Debit Circles Sdn Bhd (Vircle) in partnership with licensed E-Money and Visa Prepaid Card Issuer Fass Payment Solutions Sdn Bhd (Fasspay).

Question 48

Are there any additional fees for using Vircle Visa Card?

Accepted Answer

No, Vircle does not charge any additional fees or any transaction fees.

The only fee you need to pay in order to use Vircle's Visa Card Services are the Vircle Club membership fees shown above.

Question 49

When does the insurance coverage start?

Accepted Answer

Coverage begins on the next day from date of completion of payment stated in the policy certificate and remains valid for the duration specified (e.g., one academic year).

Question 50

I did not receive my physical VISA Card after 14 business days, what should I do?

Accepted Answer

You may contact our customer support for further investigation.

Question 51

Where Can I Use My Vircle Visa Card?

Question 52

Are there any additional fees for using Vircle Visa Card?

Question 53

How can I control my child's spendings using Vircle?

Question 54

How can I get the Minions Vircle Visa Card?

Question 55

I just received my Vircle VISA prepaid card, what should I do?

Question 56

What does the Student PA Insurance cover?

Question 57

Who do I contact if I need help?

Question 58

How can I get the Minions Vircle Visa Card?

Question 59

Are there any hidden charges or additional fees?

Question 60

How much can I withdraw from an ATM per day and per month?

Question 61

How Long Does It Take to Receive My Vircle Visa Card?

Question 62

What if my school is not aware of Vircle SchoolPay?

Question 63

My child does not have a phone, can they use Vircle?

Question 64

Can multiple invoices from the same school be paid through one application?

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