How To Guide

Step by Step User Guide

How do i register for a Vircle account?

Once you have sucessfully downloaded the Vircle application and powered it on, you will be prompted either to LOGIN or to SIGN UP. If you have already registered before, proceed to LOGIN, else click on SIGN UP. You will be prompted by several welcome splash screen before being show the registration screens of Vircle. You will be prompted to enter the following: Name: Email Address : this will also be your login email and account identity
Phone number :
Password :
Password confirmation
Password must be minimum 8 Characters, includes at least 1 small , 1 capital alphabet and numbers. Once your basic account has been registered, you will be required to access to our terms of use, followed by the E-wallet activation screen. The E-wallet registration details are required by law, inclusive of a "SELFIE" photo. Please note that its an offence to give false information here as the Wallet registration is governed by the Financial Services Act 2013. Congratulations, you are not a Vircle user and will be taken directly to your Vircle Dashboard.

Explain Vircle Home Dashboard and Vircle Groups.

The Vircle Dashboard is the 1st thing you see once you have sucessfully logged into the Vircle Application and reached your Vircle Home screen. On the top of the application you have a Vircle Summary. It gives you 3 types of information:
My Wallet : Shows how much money you have on your Ewallet V Give : Shows total ammount of approvals you have given to your dependant V Receive : Shows total ammount of spend approvals you have received from other Right in the centre is a nice big Doughnut chart which gives you a summary of all "V GIVE" approvals you have given; Given - Approvals that have not been Used - Approvals which are either partially or fully (Used) Expired - Approvals which have passed its expiry date. Once an approval expires, it cannot be used anymore by your V Friend.
At the bottom are 5 Menu items : Home : Brings you back to the dashboard view Vircles : Takes you to the detailed Vircle groups Page Vircle Icon : A quick access menu which allows you to top up e-wallet or add a Vircle friend. Notifications : Takes you to notification page Settings : Allows you to do all account related setting functionality.

How do i add and manage a Vircle Friend ?

To add a friend, you may do so through 2 methods. Method 1 : Within the " Vircles" Page, within " V Friend", you will notice an " +add" button, which you can click. Method 2 : Click on the Vircle logo quick launch button from your menue bar, it will pop up quick options, click on " Add Friend". You will then be taken to the add friend screens. You wil be required to provide 2 sets of data when adding Vircle Friends into your trusted friend list. 1 - Photograph selfie of friend 2 - Full name as per IC 3 - Nationality 4 - NRIC Number * The above data is required as per BNM regulations. Then you will be presented the Health and well ness data entry screen, which requires the following information; 1 - Height, Weight & Gender 2 - Food intake allergy information 3 - Optional notes which you wish the store merchant to read wen serving your Vircle Friend (child) * The health and well being data allows us to serve you with the following details; 1 - detailed food and nutrition analytics on what what is consumed by your friend/child which is personalized to age, gender and growing needs. 2 - Allergy details will help us make sure going forward, the food choices made does not contribute to allergic reaction. 3 - Notes are optional. If your vircle Friend has any medical conditions which the store owner should know when serving your Friend, his is the best place to inform them. Upon completion, you will be presented with your own personalized Vircle Friend profile page; The Virle Friend page has several options : Settings - Allows you to make changes to friend details, update the QR code in the event Friend QR card is lost, stop and pause approvals you give to your Vircle Friend in the event the card is lost or the service is discountinued. Health - Coming Soon, after 3 months of use, this function will be activated, providing you with powerfull analytics on food and well being, derived from food consumption paid for using Vircle. Transactions - Details of all purchase transactions done by your Vircle Friend through approvals (V-GIVE) you have given to your Vircle Friend. Approved Stores - Outlines all the stores and oulets your Vircle Friend is allowed to use the Vircle platform in. V Give Approval details - All V Give Spend approvals you have given your Vircle Friend. These are approvals your Vircle friend can use to spend at specific stores, items, ammounts you have pre determined when you created those V Give approvals. Find more details in "V Give approvals"

How do i approve a V GIVE spend for my V Friend (child) ?

There are several types of V GIVE approvals you can give your V Friends. The type of approvals depends on what has been agreed by the store owners of your Circle or School. Typically we currently support 3 types of V Give approvals; 1- Cash Value - Allows your V Friend / Child to spend and approved ammount of cash at the selected stores and dates you have determined. 2- Products - This is when you pre-select the products from the store which your V Friend can pick up. Not All store owners support this currently. We will slowly start encouraging store owners to list their products for pre-selection. 3- Meal Plans - Specifically for use in schools which support meal plans pre-selection. This is currently not activated and will be activated in the upcoming releases based on the request of each school Lets start with giving a cash Approval with frequency ONCE-ANYTIME. This means you are giving one off approval for spend anytime during the valid dates. This is suitable if you are giving a monthly allowance of spend wher you do not wish to impose any daily limit on allowances. Step 1: Select the Approval Type as Cash value Step 2: Select the Stores where this spend is Valid Step 3: Select the Spend Frequncy as Once Anytime, set total ammount Step 4: Select Valid dates - You must have a start date and expiry date Step 5: Click next and confirm. In Once, Anytime approvals, your V Friend may use this approval to spend whatever the ammount you stipulated untill the expiry date. After the expiry date, this V GIVE will expire. Example: If you wish to give your V friend a monthly allowance for January 2020 for MYR 400 across all stores in your school, select All Stores, Select Once Anytime, Put in RM 400 in the ammount box, select start Date as 1st January 2020 and End date as 31st January 2020. The other type of cash approval is with frequency daily-limit. This is used if you wish to set limit of spend per day for your V FRIEND. Step 1: Select the Approval Type as Cash value Step 2: Select the Stores where this spend is Valid Step 3: Select the Spend Frequency as Daily limit, set daily limit ammount. If you Set Rm 5, then your V friend will be allowed to spend RM 5 on all days you have selected. Step 4: Select Valid dates - You may select multiple days here. For each day you select, your V friend will be entitled to spend the daily limit ammount. Step 5: Click next and confirm. In daily limit approvals, your V Friend may use this approval to spend whatever the ammount you stipulated for each of the days you have selected. Any unused ammount for the day will expire automatically after 12 midnight on that day. No carry forward is allowed. Example: If you wish to give your V friend a daily allowance of Rm 10 per day across all stores in your school, select All Stores, Select Daily limit , Put in RM 10 in the ammount box, select all the dates you wish to give this daily limit, select Next and confirm selection.
Fantastic, you have now given your child/V Friend a spend approval. Your V Friend may now just walk up to the stores, scan their identity such as their school card, Vircle QR card or Vircle wearable devices to identify themselves and spend your given approvals. When a payment occurs, you will receive real time notification in your app, inclusive of details on what has been purchased and for how much.

How do i track consumption and spend of my Child (V Friend) ?

Once you have given a V give approval, you will be able to view all given approvals by browsing your V Friend profile page. From your Vircle Friend page, you have a summarized view of all the approvals given and how much of each approval has been consumed. Click on each of the approvals listed under V GIVE details section. Click on any of the V Give Detail approvals and depending on the type of approvals, the the approval view may differ. You will see these 4 icons quiet frequently on each approval, here is what these mean. Approval Type : Cash Approvals Approval Type : Product Approvals Daily Limit : Repeats every day on selected days Once Anytime Limit : Single Approval which lasts untill expiry date Example of an Approval Detail view is as follows. Approvals can be stoppsed. to Stop an Approval, just open the selected approvals you wish to end or stop, click on stop approval, next to your V Friends face image. Once you have stopped an approval, you cannot re-activate it. It ends and you will need to create a new approval once again.

What do I need to know before using Vircle?

Smartphone requirement: You will need a Smartphone with the following Minimum OS versions Google : Android OS Version 8 and above Apple : iOS Version 11 and above *The minimum OS versions are dictated by the Bank Negara for security reasons for all new payment wallet providers. While existing pioneering Wallet providers in Malaysia may still enable Wallet usage on older Phone operating systems, any new service providers are mandated to adhere to the new regulations. Age Requirement: You must be at least 18 years of Age to register for a Vircle E-wallet. if you are below 18 years of age, please obtain consent from your parents. Valid Identity: Please have a valid Identity as recorgnized by the Malaysian legal system. If you are a Malaysian Citizen, Malaysian NRIC number will be required when registering for an account If you are a non-Malaysian with Valid Residency pass, a Passport number is required. Non Residents foreigners are NOT allowed to use the Vircle service. Vircle Terminologies: The Vircle application uses several terminologies to help you through the cashless experiance for your loved ones. Here are what you will see in our app. V Friend - Your child or dependant you are providing spend approvals for, using the Vircle application V Give - Spend approvals you have given to your V FRIEND (child or dependant) V Receive - Currently not activated for use. It is spend approvals you have received from others who are providing for you. V Groups - These are safe groups of stores where Vircle purchases can happen, such as a school, social aid organization or other circles that your V Friend is part of. Within a V group you also have approved stores where your child or dependant may spend approvals given by you. Approved Stores - These are stores within the V Group circle at which spend approvals can be consumed at.

How do i top up my Ewallet?

To top up your E-wallet, from your Vircle Home Quick luanch Menu or Settings Menu, please select Wallet Top up function. You will be taken to the Top Up function.
Select Payment Methods, Supported are ONLINE BANKING & CREDIT CARD Select ammount : Take note, current Wallet size is RM 200, so at any point in time, your wallet can only reach a Max size of RM 200. You may top up many times in a day as long as the wallet limit remains at Rm 200. We will soon be upgrading our Wallet Size to RM 1500, upon approval from BNM. Take note, all Top up is done via secure banking partners, see Ewallet FAQ guide for more details.

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