Question 1

What is My Earnings Summary?

Accepted Answer

The My Earnings Summary provides a summary of all Stars or Money earned by a child through completing tasks and missions you assign. Each time a parent approves a Mission, Stars or Money gets added into their Earnings Summary. 
These rewards remain in the Earning’s Summary until it is claimed.

To claim rewards:
i. Navigate to your child's profile page.
ii. Tap on Missions.
iii. Select My Rewards.
iii. Click on Claim Reward.

Question 2

How can my child see their Missions list?

Accepted Answer

Your child will need access to the Vircle app on their smart device to be able to view their Missions list on their own.

Step 1 : Open their Vircle app and scroll to the "Missions" section of the child profile page. 
Step 2 : From the “Active” tab, they will be able to see what Missions they need to complete that are either one-time or weekly Missions. 
Step 3 : Once the Mission is completed, parents have the option to “Approve” the Mission and deposit the rewards in money or “Stars” into their child's account.

Question 3

How are Stars different than Money?

Accepted Answer

Parents can choose to reward their child with monetary value or non-monetary value.

For example:  
Parents should reward their child with “Money” if they desire to reward their child with cash to spend at stores. 
Eg: Making their bed will reward the child RM5.00

Alternatively, parents should reward their child with “Stars” if they desire to reward their child with some TV screen time. 
Eg: Making their bed will reward them with 30mins of watching their favorite cartoon show.

Question 4

How do I add money to my child’s General savings account?

Accepted Answer

To add money to your child's General Savings:

Step 1 : Navigate to your child's profile page. 
Step 2 : Tap on the Savings tile. 
Step 3 : Click on “General Savings”. 
Step 4 : Click on “Transfer”. 
Step 5 : Enter this amount you would like to transfer into your child’s General Savings. 
Step 6 : Click “Confirm” to complete the process.

Your child’s General Savings balance will update automatically.

Question 5

How do I create a Missions list for my child?

Accepted Answer

To set up a new Mission for your child:

Step 1 : Navigate to the child's profile page and scroll to the "Missions" section.
Step 2: Click on "New Missions." 
Step 3. : You may enter your own missions title and description or select any of Vircle’s preset missions by clicking “Choose Mission”. 
Step 4 : Once you have set the mission: 
One-Off: If it’s a one-time chore that can be completed anytime, enter the reward amount in “Money” or “Stars”. 
Fixed Date: If it’s a mission that must be completed by a specific date, enter the due date and the reward amount in “Money” or “Stars”.
Weekly: If it’s a weekly chore, select the days of the week you would like the chore to be completed and enter the reward amount in “Money” or “Stars”.

When you are finished, tap "Start Mission Now"

Question 6

How do I approve the Missions that are completed?

Accepted Answer

From the Missions page, click “Approve” on any mission you desire to approve. A pop-up will appear for confirmation. Click “Confirm”.  Your child’s Earnings Summary will be credited with stars or money which are pre-determined when setting up the Mission.

Do note that for money reward, there will be no impact on the Parent’s eWallet until you choose to cash out the rewards through “My Reward”.

If you wish to undo an approval, just tap on “Undo”.

Question 7

Can I create my own Missions for my child, or do I have to use one of the preset Missions?

Accepted Answer

All Missions are completely custom to what you would like your child to do.  
However, parents also have the option to select preset Missions created by Vircle when creating your child's chore list.

Question 8

What is the difference between a one-time chore and a weekly chore?

Accepted Answer

One-Off : A one-time mission is a single chore with no due date and can be completed anytime. It does not need to be repeated on a regular basis.  
Fixed Date : A fixed-date mission is a single chore with a single due date. 
Weekly : These are weekly Missions that will be repeated

Question 9

Can I remove or delete a chore from my child's Missions list?

Accepted Answer

Absolutely! The Parent can delete any Mission for a specific child. Here is how to do this:

i. Navigate to the child's dashboard and scroll to the "Missions" section of their dashboard. 
ii. Navigate to the “Assigned” tab 
iii. Click on the “Delete” icon on the right side of any Mission. 
iv. A pop-up will appear to confirm this action. 
v. Tap on “Remove Now” to complete the process.

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